Iceland 2022 Day 1?

Woke up at 4am MSP time, stayed up all day and finished packing and repacking, bringing in the garden, fussing around the house, waiting for Bill to take me to the airport. Got to airport 5:15 pm for 7:20 flight. Flew, sort of slept after 4 hydroxyzine and eye mask and noise reducing headphones. Mask helps keep people from seeing me drooling. Baby 4 rows behind cried the whole flight and fell asleep 20 min before we landed. 

Then we land and start our adventure. Here is what I sent to David the travel agent: 
You probably thought you were done with us for a while but that is not the case!
We want to let you know of a few issues that have occurred we think because GoGo uses a standard template and maybe no one from GoGo has been to Iceland in a while to follow their own instructions and see what happens. 
First -- Transfer via Gray Line Iceland from airport to Alda Hotel, which was reconfirmed 24 hours in advance, did not happen AT ALL.
The whole section of the voucher document called "Important Information" was not even important for Gray Line. We were instructed to be at the pickup spot 30 min in advance. We were actually there from 7:15 am until 8:45 am and never saw a Gray Line person, or our "driver who will be waiting holding a sign with our name and/or shuttle service logo on it." Not at all. We called the number that it said to call and got a recording twice and the third time the woman said, "we don't do that" regarding waiting with our names on a board. 
A tourist travel staff person who worked for a partner vendor took pity on us because he had been seeing us waiting so very long and he said we could ride on his bus to the Blue Lagoon, because by now we would also barely make the transfer from Reykjavik to the Blue Lagoon on the Reykjavik Excursions voucher. We were sooooo grateful for his help. 

The Blue Lagoon people were kind and let us enter earlier than our stated voucher time and we enjoyed that. We wandered through the pools, talked with Sydney from LA who had the same bathing suit brand on that I had on. We marveled at the wonders of the fabric and how it was stretchy for all sizes. 

Second, our transfer voucher for Blue Lagoon specifically said we would be dropped off at our Hotel the Alda Hotel. We got on the right bus and the driver said, "we don't drop off at that hotel but I can get you close." We did manage to get to our hotel after about a quarter mile walk.

Really, the GoGo paperwork needs to be clear that the Grayline buses stop at 14 designated stops in the city and you will need to walk a bit to get to your hotel. 

We are currently unsure about the Northern Lights Tour that also says on the voucher "pick up and drop off at our hotel," and we haven't been able to confirm with a person (because there is only a recording in Icelandic on the phone when we call) or ask which stop to be at and at what time. 

It's been a frustrating first day especially the waiting in the arrivals area for 1.5 hours and we are grateful for the kindness of other tourism partner vendors. 

The Alda Hotel is excellent so far. It's very clean and the front staff is professional, friendly, and helpful. 
We are hoping we aren't jinxed.